Workshops “Working with different cultures and rules on public information“ as a part of contribution to raising the capacities of NGOs in providing adequate response to refugees in need

Danish Refugee Council Serbia organized two workshops “Working with different cultures and rules on public information“ in Vranje, on 7 and 8 March 2016. The workshops were organized within the program “Dignity for the people on the move – protection and assistance for refugees transiting Greece, fYRoM and Serbia“ financed by the DFID through the Start Network with the aim to raise the capacities among representatives of NGOs in providing adequate response to the refugee influx in Serbia.

Local NGOs are recognised as an important subject in the society especially in terms of information dissemination and the sensibilisation of local communities.

The workshops were attended by 12 NGOs active on the migration route in South Eastern Europe.

The lectures were given by Mr. Ivan Miskovic, the communication expert with an extensive experience in public relations in the field of migration.

The focus of the workshop was on improving communication skills of NGOs in order to overcome the cultural differences between refugees and local population and make adequate response of NGOs to the migrants' needs and other problems caused by current migration issues. Mr. Miskovic presented the most apropriate approaches to public information in emergency situations, especially in the situation of increased influx of migrants. Representatives of local NGOs had an opportunity to share their experience from the field describing the assistance provided to migrants and the response of people of concern to different manners of provided assistance.

The main objective of the program „Dignity for the people on the move – protection and assistance for refugees transiting“, financed by the DFID through the Start Network, isprovision of support to national authorities, local communities and other service providers through trainings and awareness raising campaigns on migration, labour migration standards, human trafficking and potential social inclusion of mixed migrants. These activities are to raise the stakeholders’ capacities to provide comprehensive response to the needs of targeted population, but also to prevent negative responses or reactions in local population.